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Platform Users

The Platform Users page is designed for white-label platform owners to manage the users created under their platform workspace. It gives a quick overview of platform usage, user status, connected channels, and support/admin actions.

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Purpose of this page

This page helps a white-label owner:

• monitor how many users are on the platform
• check how many accounts are active, inactive, or pending
• view how many channels are connected across the platform
• review WhatsApp, Webchat, and Instagram channel counts
• manage each platform user from one place
• access support actions such as impersonation, plan assignment, blocking, or deletion

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Summary cards

At the top of the page, summary cards provide a quick snapshot of the platform:

• Total Users – total number of users created under this platform
• Active – users whose accounts are currently active
• Inactive – users whose accounts are disabled or blocked
• Pending – users who are created but not yet fully activated
• WABA (WhatsApp) – total WhatsApp channels connected by users in this platform
• Webchat – total webchat channels connected by users in this platform
• Instagram – total Instagram channels connected by users in this platform
• Total Channels – total number of connected channels across all supported channel types

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Search and filtering

A search bar is provided to quickly find a user by:

• username
• email address

Actions available in this section:

• Search – applies the entered keyword
• Clear – resets the search input

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User listing table

The main table shows all users created under the platform workspace.

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Columns shown

• No – serial number
• Contact – username and email address of the user
• Phone – registered phone number
• Channels – channel count breakdown, such as:
  • WhatsApp
  • Webchat
  • Instagram
  • Total connected channels
• Role – user role such as Owner or Admin
• Status – current status of the user account
• Last Login – most recent login date
• Actions – available management actions for that user

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What platform owners can do from this page

Each listed user includes several action icons that allow the platform owner to manage that account.

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1. View user details

Clicking the eye icon opens the individual user details view. This helps the platform owner review account-level information such as:

• number of connected channels
• number of team members
• number of contacts
• number of templates
• number of campaigns
• subscription details

This is useful when checking account usage, verifying setup, or reviewing the customer’s current plan and resources.

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2. Impersonate user

Clicking the impersonate/login-as-user icon allows the platform owner to log in as that user. This is mainly used for:

• support and troubleshooting
• checking user-facing issues directly
• validating settings or permissions
• assisting the customer without needing their password

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Important note

Impersonation should be used carefully, mainly for support or admin assistance.

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3. Assign plan or add-ons manually

Clicking the crown icon allows the platform owner to manually assign:

• a user plan
• add-ons

This is useful for:

• manual upgrades
• custom plan assignment
• white-label billing adjustments
• support-led setup changes

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4. Block or disable user

The block icon can be used to disable or block the user account. This can be useful when:

• an account should no longer access the platform
• a subscription is overdue
• access needs to be temporarily restricted
• an account is under review

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5. Delete user

The delete icon allows the platform owner to remove the user completely. This action is generally used when:

• the account is no longer needed
• the customer has left the platform
• test or duplicate accounts need to be removed

Because this is a destructive action, it should be handled carefully.

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Status management

The platform owner can also manage the user’s status from this page. This helps control whether a user account is:

• active
• inactive
• blocked
• pending

This is useful for platform-level administration and subscription control.

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Why this page matters

The Platform Users page acts as the main control center for white-label platform owners. Instead of opening each user separately, the owner can quickly:

• understand platform usage
• monitor channel distribution
• check account activity
• support customers directly
• assign plans and add-ons manually
• block or remove accounts when required

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Typical use cases

A white-label platform owner would use this page to:

• review how many customer accounts are active
• monitor total channels connected across the platform
• search for a specific customer by username or email
• open a customer’s account details and review usage
• impersonate a user for support
• manually assign a plan or add-on
• block a customer account
• delete an account when needed
• review the user history and entries in one place

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Suggested short description

Platform Users lets white-label owners monitor and manage all user accounts in their platform, including activity status, connected channels, subscription details, impersonation for support, plan assignment, blocking, and deletion.