Use Automation management to control what is active in production and what should stay paused or under review.
Why this page matters
Production automations affect real customer conversations. Operators need a simple way to confirm which workflows are live, which are paused, and which ones need cleanup.
What you can do
- review existing workflows
- confirm whether a flow is active, paused, or inactive
- pause outdated logic
- clean up flows that are no longer safe or relevant
How to use it
- Open Automation.
- Review the current list of workflows.
- Check status before making changes.
- Pause flows that should not keep running.
- keep only tested automations active in production.
When this is useful
- a workflow is misfiring
- a campaign period has ended
- routing logic has changed
- multiple admins need to confirm what is live
Good practice
Treat active flows like production systems. Review them regularly instead of leaving old automations running without ownership. Last modified on April 24, 2026
