Create and manage large-scale campaigns to reach your entire audience at once.
Create a Campaign
- Go to WhatsApp → Campaigns
- Click New Campaign
- Select campaign type:
- Text Message: Simple text broadcasts
- Template Message: Use pre-approved templates
- Media Campaign: Images, videos, or documents
- Enter campaign name and description
- Select target audience or segments
Audience Selection
Broadcast to Everyone
- Send to all contacts in your database
- Message all subscribers
Segment by:
- Tags: Target contacts with specific tags
- Labels: Send to specific labels
- Last Activity: Recent/inactive contacts
- Custom Filters: Create custom audience segments
- Uploaded List: Import CSV with phone numbers
Schedule Campaign
- Choose delivery time:
- Send Now: Immediate delivery
- Schedule: Pick date and time
- Recurring: Daily, weekly, or monthly
- Set timezone for recipients
- Review schedule summary
Template Selection
- Choose from approved WhatsApp templates
- Add dynamic parameters if needed
- Preview message rendering
- Confirm template details
Preview & Launch
- Review campaign details:
- Recipient count
- Message preview
- Delivery schedule
- Click Launch Campaign
- Monitor campaign analytics in real-time
Campaign Analytics
Track performance metrics:
- Delivered: Number of messages delivered
- Read: Number of messages read
- Replies: Customer responses
- Failed: Undelivered messages
- CTR: Click-through rate (if using CTAs)
Best Practices
- Use templates for better deliverability
- Schedule campaigns during business hours
- Test with small segment first
- Personalize messages with dynamic content
- Monitor unsubscribe rates
- Avoid sending too frequently
Last modified on April 24, 2026
