What this section includes
The WhatsApp area connects the main working pages for:- campaigns
- templates
- catalog
- WhatsApp flows
- message logs
Navigation inside this section
How teams usually use WhatsApp in the app
Templates first
Templates are the structured messages used for approved outbound communication. If your outbound workflow depends on templated messaging, this is usually the first dependency to validate.Campaigns for outreach
Once templates are ready and audiences are prepared, campaigns are used to send outbound communication at scale.Catalog and flows for richer journeys
Catalog and flow tools support more guided or product-linked WhatsApp experiences. Use them when the conversation needs more than plain back-and-forth messaging.Message logs for verification
Message Logs is where teams confirm delivery behavior, review failures, and validate whether a send event actually moved through the channel as expected.Recommended operating flow
- Confirm the active channel is the correct WhatsApp channel.
- Prepare or validate templates.
- Build campaign or flow logic if the use case needs it.
- Send in a controlled way.
- Review Message Logs and troubleshoot failures quickly.
When to use the troubleshooting pages
Use the troubleshooting docs when:- a template is not behaving as expected
- messages are not sending or delivering correctly
- the channel returns operational or provider-side errors