Whatsapp message issues

​

Common issues

• Message sent but not delivered.
• Delivered but not read.
• Template messages failing while session messages work.
• Media messages failing because of file format or size.
• Wrong recipient or unsupported phone-number formatting.

​

What to check

• Review message logs first.
• Confirm the channel is active and connected.
• Check whether the message used a template or session path.
• Verify phone number formatting and media constraints.