The File Manager provides a centralized view of all files shared across conversations and channels. It allows users to quickly access, track, and download files without searching through the Inbox.
Overview
All files sent or received through connected channels (such as WhatsApp, Instagram, or Web Chat) are automatically collected here.
This eliminates the need to manually search conversations to find attachments.
Key Metrics
- Total Files — Total number of files across the active channel
- Received Files — Files received from contacts
- Sent Files — Files sent by your team
These metrics provide a quick snapshot of file activity.
What You Can Do
- View all files in one place
- Open files directly
- Download files instantly
- Filter files by type or direction
- Search files by sender, phone, or message
File Categories
Files are automatically grouped by type:
- Images
- Videos
- Voice
- PDF
- Sheets
- Others
This helps users quickly locate specific file types.
Filters and Controls
Available filters
- Direction — Sent or Received
- Category — File type grouping
- Date Range — Filter by time period
- Search — Find files using keywords
Using filters reduces time spent locating files.
Why Use File Manager
Instead of:
- Opening multiple conversations
- Scrolling through message history
- Searching manually in Inbox
You can:
- Access all files in one place
- Quickly open or download
- Track file activity across channels
Recommended Workflow
- Open File Manager
- Apply filters (type, date, direction)
- Search if needed
- Open or download the required file
Best Practices
- Use File Manager instead of Inbox for file lookup
- Apply filters before searching
- Regularly review sent vs received files
- Use categories to quickly narrow results
Last modified on April 24, 2026
