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The Support section allows users to raise and track issues through tickets. It is designed to ensure problems are reported clearly and resolved efficiently.
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Create New Ticket

Users can submit a new support request using the ticket form.

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Fields

  • Title
    A short summary of the issue.
  • Description
    Detailed explanation of the problem.
    Screenshots or additional context can be added.
  • AI Rewrite (optional)
    Helps refine or improve the description for clarity.
  • Priority
    Defines the urgency of the issue:
    • Low
    • Medium
    • High

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How to Create a Ticket

  1. Click Create Ticket
  2. Enter a clear title
  3. Provide a detailed description
  4. Set the appropriate priority
  5. Submit the ticket

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Best Practices

  • Keep the title short and specific
  • Include steps to reproduce the issue
  • Attach screenshots when possible
  • Set priority based on urgency, not importance
  • Avoid vague descriptions

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What Happens Next

  • The ticket is submitted to the support team
  • It is reviewed and prioritized
  • Updates may be shared based on progress
  • The issue is resolved and closed
Last modified on April 24, 2026