What this section includes
The Web Chat section is organized around:- the chat widget builder
- live monitoring
- knowledge base setup
Main pages in this section
Recommended workflow
1. Configure the widget
Set the widget identity, brand presentation, layout, and behavior so the chat experience matches the site where it will appear.2. Publish the install code
Once the widget is configured, use the generated installation code on the website where chat should appear.3. Monitor live usage
Use monitoring to observe live visitor activity and confirm the widget is working as expected in production.4. Maintain knowledge content
If the widget uses a help or self-service layer, keep the knowledge content current so users can find useful answers quickly.Good operating habits
- Keep the configured domain and widget install target aligned.
- Test the widget on the live site after every major configuration change.
- Review live monitoring after release to catch issues early.
- Keep knowledge-base content short, current, and operationally useful.