Access complete message history and detailed logs for all conversations.
Overview
Message Logs provide:
- Complete message history
- Detailed delivery status
- Recipient information
- Timestamp tracking
- Error details
- Export capabilities
View Message Logs
- Navigate to Message Logs
- See all messages with:
- Timestamp
- Recipient
- Channel
- Status
- Content preview
- Click message for details
Filter Messages
By Status
- Sent: Delivered to platform
- Delivered: Reached recipient
- Read: Customer opened
- Failed: Delivery issue
- Pending: In queue
By Channel
- WhatsApp
- Telegram
- Instagram
- Web Chat
- Email
- SMS
By Date Range
- Today
- Yesterday
- This week
- This month
- Custom range
Search Messages
Quick Search
- Click search bar
- Enter:
- Contact name or number
- Message content
- Date
- Results appear instantly
Message Details
View complete message info:
- Sender and recipient
- Exact timestamp
- Delivery status
- Read status
- File attachments
- Full content
- API response (if API sent)
Export Logs
Download as CSV
- Select messages or date range
- Click Export
- Choose CSV
- Download file
- Open in spreadsheet
Download as PDF
- Select messages
- Click Export
- Choose PDF
- Download formatted report
Troubleshoot Failed Messages
Find Failed Messages
- Filter by status: Failed
- View error details
- Check error reason
- Retry sending (if available)
Common Error Reasons
- Invalid number: Phone number format issue
- No internet: Network error
- API error: API service issue
- Rate limit: Too many requests
- Blocked: Contact blocked you
- Service issue: Provider outage
Archive Messages
Keep logs organized:
- Select old messages
- Click Archive
- View archived logs separately
- Restore if needed
Retention Policy
Message logs retained:
- Active messages: Unlimited
- Archive: 2 years
- Auto-delete: Never (unless manually deleted)
API Integration
If using API:
- See API request logs
- View request/response
- Debug API issues
- Monitor rate limits
Best Practices
- Regularly archive old logs
- Monitor failed message rates
- Review error patterns
- Use logs for compliance
- Export periodic reports
- Track message trends
Last modified on April 24, 2026
